It's 2 AM. Your proxy order hasn't updated, and you're starting to wonder what's going on. Customer service is off the clock. No one's replying on WeChat.
That's when YYT's AI assistant steps in — available 24/7, responds instantly, no waiting required.
🤖 What Can It Actually Do?
More than just "let me transfer you to a human." The AI gives you real answers:
- 📦 Order status — reads your account directly and tells you exactly where things stand
- 💴 Fee estimates — international shipping, customs info, insurance options
- ⭐ Membership benefits — points balance, remaining AI image scans, tier perks
- 🛍️ Shopping advice — tips for buying Japanese products, brand recommendations
- 📋 How-to guidance — registration, ordering, payment, cancellations — step by step
Just ask:
- "Where is my package right now?"
- "How much does shipping to Japan cost?"
- "How many AI image scans do I have left?"
- "How do I use my points?"
💬 How to Start
- Log in to your YYT account
- Click the 💬 Customer Service button in the bottom-right corner
- Ask in Chinese, Japanese, or English — whichever you prefer
The AI reads your account data to give you personalized answers. Not templates. Your actual information.
🌐 Supported Languages
| Language | Notes |
|---|
| 🇨🇳 Chinese (Simplified) | Primary language, best results |
| 🇯🇵 Japanese | Fully supported |
| 🇬🇧 English | Fully supported |
⚠️ A Few Things to Know
- The AI cannot place or modify orders — use the relevant pages for that
- For complex issues, the AI will suggest connecting you with a human agent
- Conversations are anonymized — your private information is not stored
🙋 Still Want a Real Person?
For anything the AI can't handle:
- WeChat support — scan the QR code at the bottom of the page
- Email — we'll get back to you as soon as we can
Both AI and human support are available. You won't be left hanging.
